“What is the Schweigen Online Outlet & Spare Parts Store?”
This is an online-only shopfront that sells only Schweigen seconds, box-damaged and discontinued models, plus related spare parts and accessories. It is operated by Schweigen but does not have a physical showroom or store. Your online purchases will be shipped to you, and are not available for pick-up.
“What is the warranty period?”
Kindly note that effective 1 January 2024, all purchases of rangehoods and exhaust fans from the Schweigen Outlet come with the following warranties:
- Listings marked as Box Damaged
- Silent rangehoods: 2-year limited warranty on canopy and Isodrive® motor.*
- Non-silent rangehoods: 1-year limited warranty on rangehood.*
- Silent exhaust fans: 2-year limited warranty on motor.*
- Listings marked as Seconds or Discontinued
- Silent rangehoods: 6-month limited warranty on canopy, and a 2-year limited warranty on the Isodrive® motor.*
- Non-silent rangehoods: 6-month limited warranty on rangehood.*
* This supersedes all other warranty information that you find online or in your product boxes. Warranty period is effective from the date of purchase, and not date of installation.
“What condition are Seconds stock in?”
SECOND – Products with this label include discontinued stock, factory refurbished, brand new appliances which have been superseded, run out or an end of line model. Some of them may also have a small cosmetic imperfection like a dint or blemish on its fascia, but the internals are in perfect operating condition. All Schweigen outlet store appliances are subjected to strict quality checks to ensure proper performance to ensure that these appliances deliver peak performance and come with all the original accessories. Essentially, you get a great discount and also have the security of our warranty. Limited stock available, strictly while stocks last.
“What condition are Box-Damaged stock in?”
BOX-DAMAGED – Products with this label have a damaged box, meaning the packaging of an appliance has been damaged or torn during transportation, however the well-protected appliance inside is brand new. All Schweigen outlet store appliances are subjected to strict quality checks to ensure proper performance to ensure that these appliances deliver peak performance and come with all the original accessories. Essentially, you get a great discount and also have the security of our warranty. Limited stock available, strictly while stocks last.
“What is the delivery fee and lead time?”
The following delivery fees apply:
- Flat $96 delivery fee per Rangehood;
- Flat $35 delivery fee per Schweigen SteelFlex™ Ducting, Exhaust Fan or Venting Kit; and
- Flat $25 delivery fee for Spare Parts to the same delivery address anywhere in Australia.
Covid-related delays aside, please allow approximately up to 14 working days for delivery.
“What is the return policy?”
You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Schweigen Outlet does not provide refunds due to a change of mind.
Please also note that all items on the Outlet Store are discontinued models, refurbished, seconds or ex-display models and as a result can come with minor defects and/or damages. Please read the product description carefully before making a purchase, as re-stocking fees may apply.
If you are unhappy with your product and wish to make a return, please contact the Schweigen Customer Service on 1300 881 693 (Monday to Friday 9am – 7pm AEST) to talk with one of our dedicated customer service representatives.
If approved you must comply with the following:
- have proof of purchase (receipt, credit statement or invoice);
- the products are returned in their original packaging with all labels and instruction manuals included, unused and undamaged;
- you arrange return of the product/s within 48 hours of receiving delivery of the goods from us; and you bear all costs, such as shipping and insurance, related to the return of the product to us.
Upon approval and within 30 days receipt of returned products by Schweigen, you will receive a refund of the price of the goods (excluding any Afterpay merchant refund processing fee, applicable re-stocking fees, cost of delivering goods to you, incidental or consequential damages and postage/shipping costs for return of the product).
Refunds will be issued in the same form of tender as the original purchase transaction and it is the customer’s responsibility to retain and produce proof of purchase.
“What is the refund policy?“
You are entitled to a refund for a major failure and compensation for any other reasonably foreseeable loss or damage. Schweigen Outlet does not provide refunds due to a change of mind.
Please make sure you have proof of purchase for us to process your claim.
“What do I do if I am having a problem with my appliance?“
If you are having trouble operating your product please revert to the User Guide, if you are still having trouble with your appliance please submit a service and warranty request form here
“Where do I get more information about the products?“
You can contact customer service at outletstore@schweigen.com.au (Monday to Friday 9am – 5pm AEST) or go to www.schweigen.com.au.
“Payment Methods?“
We accept Credit + debit cards, BACS transfers + Paypal.
“Extended Warranty?“
Not available.
“Where can I purchase accessories for my appliance?“
You will find most of our spare parts here on the online outlet store, listed under ‘Rangehoods’ and then ‘Spare Parts’ in the navigation menu. You can also find the same on our Spare Parts Store. If you can’t find what you need, please contact our Service department via email at servicerequest@schweigen.com.au. Please note there are limited accessories available for every model.
“Are my personal details and payments secure on your website?“
All your personal details and transactions are secured within this website via SSL Certificate as well as eWay.