Schweigen Privacy Policy
Schweigen Home Appliances and its related divisions and subsidiaries, including the Schweigen Outlet Store are committed to earning and keeping your confidence and trust. This commitment exists not only for our website, but extends to any interaction you may have with Schweigen. Accordingly, we strictly adhere to our Privacy Policy to ensure that the personal information you provide is not misused in any way. Schweigen aims only to collect personal information that is reasonably necessary for its activities. For example, you do not need to provide us any information to use this website. However, you may need to provide personal information to obtain support, to purchase products through this website, submit comments, participate in discussion forums, participate in competitions or trade promotions, and/or gain access to our member services (e.g. create an account or sign up for an email newsletter).
We usually collect personal information directly from you, for example when you send us correspondence by e-mail or in writing, deal with us over the telephone or in person, or contact us, or place an order through our website. The types of personal information that we collect will depend on the nature of the interaction between you and Schweigen and may include your name, address, email address , telephone number, credit card information (if you make a purchase through our website), and certain demographic information.
It will always be your choice whether to provide Schweigen with your personal information, and when you do so, you give us permission to use the information to provide you with the requested services and in accordance with this Privacy Policy. If some personal information that Schweigen requests is not provided, Schweigen may not be able to provide you with the requested services.
Use and disclosure of personal information
Schweigen will use the information you provide to:
(a) fulfil your request;
(b) provide you with our products or services;
(c) to provide ongoing support or help to manage products, for example if you have a query;
(d) to communicate with you.
In addition, if you sign up for our member services and join our email list, Schweigen and its partners (e.g., our third-party service providers assisting us with website support, promotion fulfilment, etc.) may also occasionally distribute information and offers that may be of interest to you. By signing up for our member services, you consent to Schweigen and its partners contacting you by email, telephone or hard copy mail.
If Schweigen collects your personal information for any other purpose, we will generally let you know that purpose at the time we collect the information.
Disclosure of personal information
Schweigen aims to confine its disclosure of personal information to the primary purpose for which it has been collected, or for a related purpose. This means Schweigen will usually only disclose personal information in connection with its business and administrative functions, including when disclosure is necessary to provide you with a product or service that you have requested, helping us with the running of our organization, or for security reasons.
For example, if you provide your credit card information to Schweigen to purchase products through our website, the credit card details will be encrypted and stored on a secure server and provided to a third party credit card processor and authenticator for payment purposes, and your name and address will be provided to the company that ships our merchandise.
Schweigen may also disclose personal information in response to law enforcement activity, to enforce its contracts or property rights, or when required by law. Information we collect may also be transferred in connection with the sale or merger of the company or any division or business line of the company to which the information relates. If we hire any third-parties to perform services relating to the way our website functions, we will require them to protect your personal information in the same way that we do. As a general rule, Schweigen will not sell, rent or loan your personally identifiable information to others for advertising or similar purposes.
Overseas transfers and disclosures of personal information
When you send personal information to Schweigen, the personal information will be shared amongst the Schweigen corporate group, including entities which may be located in Australia. In addition, the personal information may be stored on servers in Australia. As noted above, we may send your personal information to third parties for the purposes of meeting your requests, such as credit card processors and shippers of our merchandise, who are likely to be located in Australia.
Consent
You consent to us disclosing your personal information to the third parties and overseas recipients listed above, and similar organisations who may in turn provide your information to other third parties (for example, for marketing purposes). You can withdraw your consent at any time by informing us in writing that you withdraw that consent. If you do not permit the disclosure of some personal information as Schweigen requests, Schweigen then may not be able to meet its legal obligations and may not be able to do business with you. If this is the case, we will let you know.
Access and correction of your personal information
Schweigen aims to keep all personal information that we hold accurate, complete and up-to-date. In some circumstances, you may also have a right to request access to your personal information and request correction. We encourage you to tell us if you change your contact details. If you would like to access, or correct the personal information held about you, please contact us at service@schweigen.com.au or phone us at 1300 829 066.
If you would like to edit your name and personal information or be removed from our email list, please contact us at marketing@schweigen.com.au. Please also email us at this address if you wish to delete your account (www.schweigenoutlet.com.au).
Computer Tracking and Identifiable Information
The Schweigen websites use domain names (not e-mail addresses) to track user behaviour within our website. This tracking data helps us determine how to upgrade and enhance our website and make it more enjoyable for our users. Because Schweigen does not trace or extract personal user information, the data that is collected is and can only be used for statistical purposes. These statistics are considered confidential and are held to the same privacy standards as personal information. Also, because we do NOT use e-mail addresses for our tracking, you can be assured we are not integrating these statistics with your personal e-mail address. As a service to our regular users, Schweigen, in conjunction with Google, uses pixels or transparent GIF files that recognize specific users and their preferences by recognizing cookies, small text files that save you the time of having to register each time you visit our website. The information that is collected is anonymous and not personally identifiable. It does not contain your address, telephone number or email address. If you do not wish to accept cookies, the help section of your browser’s toolbar will likely tell you how to prevent your browser from accepting cookies, how to have the browser alert you when you receive a new cookie, or how to disable cookies altogether. If you disable cookies, however, you may not be able to take advantage of all of our website’s features.
Security
Schweigen protects the security of your information, including credit card information provided for purchases, which it encrypts, using Secure Socket Layers (SSL), for transmission to our secure servers. While we consider online security a priority and take all reasonable steps to secure your personal information, we cannot provide absolute assurances against, and will not be liable for, any breaches of confidentiality due to system failures or unauthorized access by third parties.
Complaints
If you have any questions or would like to make a complaint about Schweigen’s compliance with the applicable privacy laws, please contact our marketing department at marketing@schweigen.com.au.
Schweigen will consider the question or complaint, investigate the matter if appropriate, and provide a response within 30 days. Whilst we will do our best to answer your question or resolve your complaint, if you feel it remains unresolved or you wish for further investigation to take place, you should contact the relevant governmental authority in your jurisdiction.
Scope of Privacy Policy/Links to Other Websites
This policy applies to all Schweigen websites. From time to time, we may include on our website links to other websites. Schweigen is not responsible for the operation or collection of any information from any website operated by third parties.
Warranties
Schweigen is committed to ensuring that all products are to the highest standard. All our products have a three month limited warranty from the date of purchase. Note: For all silent rangehood models, the canopy is covered by a 3 month limited warranty and the Silent IsoDrive Motor covered by a 2 year warranty.
Please also note that all items on the Outlet Store are discontinued models, refurbished, seconds or ex-display models and as a result can come with minor defects and/or damages. Please read the product description carefully before making a purchase. If you would like more information on the product and its condition please call the Schweigen Customer Service on 1300 829 066 (Monday to Friday 9am – 5pm).
This warranty is personal to the first person who acquires the Schweigen Home Appliances product from the outlet store and claims under this warranty cannot be made by anyone other than this person. Should you experience a problem within this period please contact Schweigen Customer Service on 1300 829 066 (Monday to Friday 9am – 5pm). One of our dedicated customer services representatives will try to solve your problem over the phone. If your problem cannot be solved over the telephone, a collection will be arranged. Once our Service Centre has received your faulty item, it will be tested and the fault/problem identified. Upon identification of this, we will repair the fault.
In the case of the Schweigen Home Appliances product used for purposes other than personal, domestic or household purposes (including business or commercial use), no warranty will be issued.
Updating this Privacy Policy
Our business and the laws that regulate us change from time to time, and Schweigen reserves the right to change this policy. If we do change this policy, we will post the revised version on our website. You should check the Privacy Policy and Terms of Use posted on our website periodically to read about any changes, modifications, or revisions.
Schweigen Website Terms of Use
**All prices on the Schweigen Outlet Store website are in AUD$ currency.
Who can use our website
Schweigen intends its website for use only by individuals who are 18 years of age or older and will not knowingly collect personally identifiable information from anyone under the age of 18. If you are not at least 18 years old, please do not submit any information to Schweigen websites.
Terms of Use
Some Schweigen websites offer the option to provide content (e.g. product testimonials, comments, etc) or create a user account. If you choose to use these services, these Terms of Use will apply. If you do not agree to the following Terms of Use please do not make use of these services.
Any changes to the Terms of Use will be posted and you are invited to periodically review them. Schweigen is under no obligation to notify members of changes to the Terms of Use. Your continued use of Schweigen websites will signify your acceptance of any change in the Terms of Use set forth herein.
Login and password
For websites that require a user login and/or password, you are responsible for maintaining the confidentiality of your information and password. You shall be responsible for all uses of your online account, whether or not authorized by you. You agree to immediately notify Schweigen of any unauthorized use of your login or password.
Content of submissions to Schweigen websites
You alone are responsible for the content of your submissions to Schweigen websites, and the consequences of any such messages. Schweigen reserves the right not to post your submissions, and/or terminate your user account (on www.schweigen.com.au and www.schweigenoutlet.com.au websites) should Schweigen become aware and determine, in its sole discretion, that you are violating any of the following guidelines.
– Only personal messages relevant to the purpose of the website are allowed. Commercial use of any Schweigen website is strictly prohibited.
– No posting or comment may be made if it breaches another party’s intellectual property rights, or is in any way unlawful or improper to the purpose of the websites. It is at the discretion of Schweigen to determine if sent or posted material violates these Terms of Use and Schweigen reserves the right to delete any material it deems, in its sole discretion, to be irrelevant or improper under these Terms of Use.
– The Schweigen websites contain the intellectual property of Schweigen, including content that is protected by copyrights, trademarks and other intellectual and proprietary rights. You are allowed only to make a single personal copy of Schweigen content, for your personal use, but may not otherwise copy, reproduce, or otherwise commercially exploit Schweigen’s website content.
– By submitting content, which shall include your member name, to any public area of Schweigen websites, you agree and acknowledge that it will be published to all and is NOT confidential and agree and acknowledge that Schweigen and all other members shall have the right to access, display, view, store and reproduce such content without further permission.
– Anything contained herein to the contrary notwithstanding, by submitting content to any comment areas, expert areas, question and answer or discussion forums, sweepstakes, contests or any other area on the Schweigen websites, you hereby expressly permit Schweigen to identify you as the contributor of such content in any publication in any form, media or technology now known or later developed in connection with the content, unless you otherwise notify the Schweigen legal department in writing at the time you submit the content that you do not wish to be identified.
– Disclaimer of warranties: Nothing in these terms of use limits, excludes or modifies or purports to limit, exclude or modify any statutory consumer guarantees or any implied condition or warranty the exclusion of which from these terms of use would contravene any statute or cause any part of these terms of use to be void (a non-excludable guarantee). Subject to the limitations in the preceding sentence, you expressly agree that use of the Schweigen websites is at your sole risk. The Schweigen websites are provided on an as is and as available basis. Apart from the non-excludable guarantees, Schweigen expressly disclaims all other warranties of any kind, express or implied.
Subject to the non-excludable guarantees, Schweigen makes no warranty that the Schweigen websites will meet your requirements, or that the Schweigen websites will be uninterrupted, timely, secure, or error free; nor does Schweigen make any warranty as to the results that may be obtained from the use of the Schweigen websites. To the extent permitted by law, Schweigen will not be liable for any direct, consequential or incidental damages, whether foreseeable or not, which may result from the unavailability or malfunction of the Schweigen websites.
You understand and agree that any material and/or data downloaded or otherwise obtained through the use of the Schweigen websites is at your own discretion and risk and that you will be solely responsible for any damage to your computer system or loss of data that results from the download of such material and/or data.
You understand and agree that Schweigen does not guarantee the accuracy or completeness of any information in or provided in connection with the Schweigen websites. Schweigen is not responsible for any errors or omissions or for the results obtained from the use of such information. The information is provided with the understanding that neither the Schweigen websites nor its members, while such members are participating in the Schweigen websites, are engaged in rendering legal, medical, counselling or other professional services or advice. Schweigen encourages you to seek appropriate professional advice or care for any situation or problem which you may have.
Schweigen shall not be responsible for any loss or damage caused, or alleged to have been caused, directly or indirectly, by the information or ideas contained, suggested or referenced in the Schweigen websites. Your participation in the Schweigen websites is solely at your own risk. No advice or information, whether oral or written, obtained by you from the Schweigen websites or through Schweigen, its employees, consultants and/or experts shall create any warranty not expressly made herein.
Schweigen is not responsible for the content on the internet or World Wide Web pages that is contained outside the Schweigen websites.
– As a convenience to our members, we may provide links to resources that are beyond our control. We make no representations as to the quality, suitability, functionality or legality of any websites to which we may provide links, and you hereby waive any claim you might have against Schweigen with respect to such websites.
– Notification of any possible copyright infringement. In the event you believe that material or content published on a Schweigen website may infringe on another’s or your copyright, please provide detailed written notice of such possible infringement to marketing@schweigen.com.au.
– Limitation of liability. Aside from the non- excludable guarantees, Schweigen excludes all liability for any direct, indirect, incidental, special or consequential damages, resulting from the use or the inability to use the Schweigen websites or for the cost of procurement of substitute goods and services or resulting from any goods or services purchased or obtained or messages received or transactions entered into through the Schweigen websites or resulting from unauthorized access to or alteration of your transmissions or data, including but not limited to, damages for loss of profits, use, data or other intangibles even if Schweigen has been advised of the possibility of such damages.
Questions or Comments
Schweigen welcomes your questions, comments and concerns related to our Privacy Policy, Terms of Use or any other aspect of our business. We encourage you to email us at marketing@schweigen.com.au to address any issues. We appreciate your business and respect your personal privacy.